Question 1

What meal plans are available?

Accepted Answer

We offer 6 nutrition plans:
— Balance
— Slim
— Fit
— Vegan
— Diabetes
— Mama & Baby

Each nutrition plan is selected individually after a consultation with a nutritionist.

Question 2

How many meals are included in a meal plan?

Accepted Answer

Depending on your needs and preferences, a plan can include 3 or 5 meals per day. This is discussed during the consultation with a nutritionist.

Question 3

Does the menu change every day?

Accepted Answer

Yes, the menu changes daily. This ensures variety in nutrition and allows you to get different nutrients.

Question 4

Can I choose dishes from the menu?

Accepted Answer

The menu is created individually taking into account your preferences during the consultation with a nutritionist. You can indicate your favorite foods and those you don't like.

Question 5

Can you accommodate my allergies?

Accepted Answer

Yes, absolutely! During the consultation, you indicate all allergies and intolerances. We exclude all problematic ingredients from your meal plan.

Question 6

Is nutritional value indicated for dishes?

Accepted Answer

Yes, for all meal plans we provide nutritional information. Calories and macronutrient composition are calculated individually.

Question 7

How do I start ordering food from Food Plan?

Accepted Answer

To start ordering food, submit a request on our website or call us. After that, our operator will contact you to schedule a free consultation with a nutritionist.

Question 8

Is a consultation with a nutritionist required?

Accepted Answer

Yes, for all meal plans a consultation is required. This helps us create an individual plan that takes into account your goals and health features. The consultation is free and conducted by phone.

Question 9

How long does the consultation take?

Accepted Answer

The consultation usually takes 15–30 minutes. During this time, the nutritionist will learn about your goals, lifestyle, allergies and food preferences.

Question 10

Can I order without a consultation?

Accepted Answer

Yes, you can place an order without a consultation. However, a consultation helps select the most suitable nutrition option based on your goals, lifestyle, and individual needs, which is why we recommend it for the best results.

Question 11

Who creates the meal plans?

Accepted Answer

All meal plans are developed in collaboration with a nutritionist and a chef. The dishes are balanced in terms of macronutrients and take your individual needs into account.

Question 12

How does payment work?

Accepted Answer

We accept various payment methods:
— cash to the courier
— bank card
— bank transfer

Payment details are discussed with the operator by phone when placing an order.

Question 13

Can I order a trial period?

Accepted Answer

Yes, you can order a trial period. Discuss this with the operator when placing an order — we can offer trial order options for several days.

Question 14

Can I pause my subscription?

Accepted Answer

Yes, you can pause your subscription at any time. Contact us in advance so we can adjust delivery.

Question 15

Can I change or cancel an order?

Accepted Answer

Yes, you can change or cancel an order. To do this, contact us in advance — preferably at least one day before delivery.

Question 16

When does delivery happen?

Accepted Answer

Delivery is available daily.

Delivery time windows:
— first half of the day: 7:00 AM – 10:00 AM
— second half of the day: 5:00 PM – 8:00 PM

The exact delivery time is confirmed with our operator when placing the order.

* No delivery on Sundays.

Question 17

How to store dishes after receiving?

Accepted Answer

Dishes should be stored in the refrigerator at 2–6°C. They stay fresh for up to 48 hours after preparation. Before consumption, heat the dish in the microwave for about 2 minutes.

Question 18

What cities/areas do you deliver to?

Accepted Answer

We deliver to Chisinau and suburbs. Exact delivery zones can be clarified with the operator when placing an order.

Question 19

When will I receive my first order?

Accepted Answer

After consultation and approval of your meal plan, the first order usually arrives within 1–2 business days.

Question 20

What if I'm not home during delivery?

Accepted Answer

When placing an order, discuss a convenient delivery time with the operator. If you're not home, you can arrange delivery to a specific location (office, entrance).

Question 21

Can I change the address or delivery time?

Accepted Answer

Yes, you can change the address or delivery time. To do this, contact us in advance — preferably at least one day before delivery.

Question 22

What ingredients do you use?

Accepted Answer

We use only fresh, quality ingredients. All dishes are prepared in our local kitchen without preservatives and artificial additives.

Question 23

Where do you get products from?

Accepted Answer

We work with verified local suppliers of quality products. All ingredients undergo quality control before use.

Question 24

Do you accommodate religious or cultural restrictions?

Accepted Answer

Yes, we accommodate any dietary restrictions, including religious and cultural ones. Be sure to mention this during the consultation.

Question 25

What if I didn't receive my order?

Accepted Answer

If you didn't receive your order at the specified time, contact us immediately by phone. We will quickly resolve the situation.

Question 26

Can I change my meal plan if it doesn't suit me?

Accepted Answer

Yes, of course. If dishes don't suit your taste or composition, contact us and we will adjust your meal plan.

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